Reduced Mobility

Accessibility on regular public services

Our buses are fully equipped for accessibility for passengers with reduced mobility (PRM), with space for wheelchairs and backrests.

100% of our buses have low floors and more than 80% are equipped with access ramps.

Wheelchair transport

Transport of manual or electric wheelchairs is limited to the following sizes and weight:

  • Length - 1250 mm
  • Width - 700 mm
  • Height - 1350 mm
  • Weight – 300 kg (wheelchair and user)

 

Reduced mobility scooters

Reduced mobility scooters cannot be transported on our vehicles.

Special reduced mobility service

Door-to-door service, operating through reservations, in all areas of Lisbon Municipality that are part of our network. This is aimed at passengers with 60% (or more) declared disability who do not meet the conditions for using the regular public service.

This service is aimed at passengers with a declared disability of 60% or more and access to it is dependent on the provision of substantiating evidence of this.

The transportation service is limited to the capacity and availability of the vehicles assigned to it.

In store

Go to the Santo Amaro store and present the following documents:

  • Passport photo;
  • ID Card or Citizen's Card;
  • Medical certificate declaring that the holder has a disability of 60% or more.

 

Online

Fill out the form below and upload the requested documents.

Notice: If you do not intend to upload the necessary documents, you should go to one of our stores.

This service can be reserved once substantiating evidence for the declared disability has been presented and the client card has been issued.

Reservations must be made up to two days before the intended journey, by contacting: 213 613 141 (exclusive for this service), which operates on weekdays, from 9 am to 1 pm and from 2 pm to 5 pm.

In each travel request, the Client must always indicate:

  • Access card number;
  • Desired day and time;
  • Place of origin;
  • Drop off location;
  • Confirmation of the use or not of a Wheelchair (electrical or manual) or other type of support equipment.


Important: for the proper functioning of the service, each user must:

  • confirm his appointment on the day before the intended trip;
  • be punctual, being at the agreed place, at the scheduled time.

The use of this service implies payment for all transported users (Client and their companion, per trip) at the amount corresponding to the current tariff, with the respective annual update.

Ticket validation is mandatory when entering the vehicles.

Children up to 3 years old benefit from free transport, when carried on the lap.

Monday to Friday: 6:30 am / 9:30 pm
Saturdays, Sundays and public holidays: 8 am / midday and 2 pm / 6 pm

Any cancellations not reported in good time will be charged the next time this service is used at the price of the bus fare, according to the current tariff.

The vehicles used on this special reduced mobility service have the following characteristics:

  • Seats with seat belts
  • Electric lift platform for wheelchair access
  • Wheelchair securing and locking systems for use during the journey

Capacity: 10 passengers (5 in wheelchairs and 5 seated)

The Special Reduced Mobility Service is governed by the rules and conditions described in this Regulation: See regulation >>